Design Leadership
Leading intelligent experience design that understands people
I'm a design leader who builds teams and systems that turn AI ambition into trustworthy, adopted products. 20+ years of strategic leadership across enterprise AI, platforms, and complex workflows.
Impact by the Numbers
Proven Leadership at Scale
Design & platform leadership
Powered by platforms I built
Annualized business value
Team scale, 88% engagement
About
Experience leadership for human-AI partnership
For more than 20 years, I've led teams building complex products at the intersection of technology, people, and systems. I'm drawn to work where the stakes are high, the path isn't obvious, and clarity really matters—especially as AI becomes a deeper part of how people do their jobs.
As a leader, I'm known for bringing calm, focus, and structure to ambiguity. I believe great work comes from strong relationships, clear expectations, and environments where people feel supported, respected, and empowered to do their best thinking.
I'm at my best when I'm building teams and systems that last—helping designers grow, setting clear direction, and creating frameworks that make complex work more manageable.
I believe clarity and humanity are competitive advantages.
Leadership Philosophy
How I Lead
Lead with Humanity
I build trust-first environments where people feel seen, supported, and empowered to perform at their highest level.
Drive Clarity in Complexity
I bring order to ambiguity by establishing direction and clear expectations, enabling teams to think bigger and move forward with confidence.
Scale High-Performing Teams
I develop systems, structures, and opportunities that elevate people and enable teams to consistently do their best work.
Impact with Intention
I align vision, decisions, and execution so teams focus on the work that truly matters and delivers measurable outcomes.
Case Studies
Strategic Design Leadership in Practice
Founding & Scaling the AI Platform Design Organization
Building the system that builds the product
Led the creation and 4× growth of ServiceNow's AI Platform Design organization from 15 to 62 people while maintaining 88% engagement. Established frameworks, patterns, and governance that powered 200M+ AI assists across the fastest-growing product family in company history.
Defining Enterprise AI Experience Strategy & Governance
Making AI trustworthy by design, not by review
Created enterprise-wide AI experience principles and decision frameworks adopted across 20+ product teams. Accelerated shipping velocity while reducing risk through governance focused on enablement over control.
Building AI Design Enablement at Scale
Scaling capability beyond the core team
Designed and launched a comprehensive AI design enablement program that upskilled 500+ designers and partners through structured learning paths and ambassador networks. Increased confidence by 30% while reducing bottlenecks on the central AI team.
Speaking & Thought Leadership
Sharing Insights on AI Design
ServiceNow Knowledge 2024
AI Design at Enterprise Scale
Keynote on building AI experiences that users trust and adopt
STRAT AI
Designing AI with Confidence
Workshop on practical AI design frameworks
Women in AI
AI Design Leadership Panel
Career paths and leadership in AI design
Team & Workshop Moments
Testimonials
What People Say
Tami brings exceptional clarity to complex, ambiguous spaces—especially in AI-native experience innovation—and consistently anchors decisions in human-centered, responsible AI.
Direct Report
Under her leadership, we became the go-to group for AI-related design.
Direct Report
Tami leads with genuine care for her team's growth while holding a consistently high bar for quality and impact.
Design Leader
She consistently helped navigate competing priorities, unclear ownership, and differing perspectives across teams, bringing people into alignment and keeping progress moving forward.
Design Leader